Terms of service

Effective date: May 2, 2026

These Terms of Service (“Terms”) govern your access to and use of giftedshades.com (the “Site”) and any related services, products, and code-redemption programs (collectively, the “Services”) provided by Chadd Thompson LLC, doing business as Gifted Shades (“Gifted Shades,” “we,” “us,” or “our”).

By accessing the Site or redeeming a code, you agree to these Terms. If you do not agree, do not use the Services.

These Terms include a binding arbitration clause and a class-action waiver in Section 14. Please read it carefully.

1. Who we are

Chadd Thompson LLC d/b/a Gifted Shades
909 Celia Saxon Drive
Durham, NC 27713
Email: hello@giftedshades.com

2. The Services

Gifted Shades sells branded gifting programs to businesses (“Business Customers”). Each program produces a set of gift codes that the Business Customer distributes to its chosen recipients (“Recipients”). Each code can be redeemed on the Site for one product, at no cost to the Recipient. The Business Customer pays for the program; the Recipient does not pay anything to redeem.

3. Eligibility

You must be at least 18 years old and located in the United States to use the Services or redeem a code. By using the Services, you represent that you meet these requirements. If you are using the Services on behalf of a Business Customer, you represent that you have the authority to bind that entity to these Terms.

4. Code redemption rules

By redeeming or accepting a gift code, you agree to the following:

  • Expiration. Each code, and the landing page through which it is redeemed, expires six (6) months after issuance, unless the program states otherwise. Codes that have expired cannot be redeemed and have no value.
  • One product per code. Each code entitles the Recipient to one (1) product as specified by the program. Codes cannot be combined, stacked, or applied to additional products.
  • Single use. Each code may be redeemed only once. Once redeemed, the code is void.
  • Transferability. A code may be shared with another individual, but it can still only be redeemed once. The first valid redemption claims the code; later attempts will be rejected.
  • No cash value. Codes have no cash value, are not redeemable for cash, and cannot be exchanged for any other product or credit.
  • Free to Recipients. Codes are paid for by the issuing Business Customer and are provided to Recipients at no charge. We will not request payment from a Recipient as a condition of redemption.
  • Fraud and misuse. If we detect fraud, abuse, or other misuse of a program (including but not limited to unauthorized distribution, automated redemption, or impersonation), we may suspend or expire the affected codes and the program’s landing page until the issue is resolved. We may also refuse to fulfill orders associated with suspected fraud.
  • Right to void. We reserve the right to void any code that is obtained or used in violation of these Terms or applicable law.

5. Orders, shipping, and product availability

  • We currently ship to addresses within the United States only. Orders to addresses outside the United States cannot be processed.
  • We make reasonable efforts to keep program inventory accurate, but availability may change. If a redeemed product becomes unavailable, we will work with the Business Customer and Recipient to substitute an equivalent item or, where appropriate, void the redemption so the code can be re-used.
  • Title and risk of loss for products pass to the Recipient when the carrier accepts the shipment from us.

6. No returns; exchanges only for defective or wrong items

All redemptions are final. We do not accept returns. The only exceptions are:

  • Defective product. If your product arrives defective, you may request an exchange. The request must be made within thirty (30) days of the program start date.
  • Wrong item shipped. If we ship the wrong item, you may request an exchange for the correct item. The request must be made within thirty (30) days of the program start date.

To request an exchange under either of these conditions, email hello@giftedshades.com with your order number and a description (and, where applicable, photos) of the issue. We may require return of the affected item before sending a replacement.

7. Pricing and taxes

Codes are free to Recipients. Pricing for Business Customers is set in the order or program agreement between Gifted Shades and that Business Customer. Applicable sales tax, where required, will be added at checkout for any non-gifted purchases.

8. Acceptable use

You agree not to:

  • Use the Services in violation of any applicable law;
  • Attempt to circumvent code expiration, single-use enforcement, or other security controls;
  • Use any automated means (bots, scripts, scrapers) to access, monitor, or interact with the Site without our prior written consent;
  • Resell, sublicense, or commercially exploit codes or redeemed products without our prior written consent;
  • Impersonate another person or misrepresent your affiliation with any person or entity;
  • Interfere with or disrupt the Services or the servers and networks that host them.

9. Intellectual property

The Site, the Services, and all content made available through them (including text, graphics, logos, images, and software) are owned by Gifted Shades or our licensors and are protected by United States and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for the purpose of redeeming codes and engaging with the Services. All other rights are reserved.

Gifted Shades’ name, logo, and the names of our products are trademarks of Chadd Thompson LLC. You may not use them without our prior written consent.

10. Third-party services

The Services rely on third parties including Shopify (e-commerce, payments), shipping carriers, and Cloudflare (hosting). Your use of those third parties is subject to their respective terms and privacy practices. We are not responsible for the acts or omissions of third parties.

11. Disclaimers

THE SERVICES, THE SITE, AND ANY PRODUCTS DELIVERED ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Sunglasses sold or gifted through the Services are intended as fashion eyewear unless expressly identified otherwise. They are not prescription eyewear, safety eyewear, or medical devices, and should not be used for any purpose for which they are not designed.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL GIFTED SHADES, ITS OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US (IF ANY) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent any of the limitations in this Section is held unenforceable, our liability will be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Gifted Shades and its officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to (i) your use of the Services; (ii) your violation of these Terms; or (iii) your violation of any applicable law or third-party right.

14. Governing law, arbitration, and class-action waiver

Governing law. These Terms and any dispute arising out of or related to them or the Services are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles.

Binding arbitration. Except for claims that may be brought in small-claims court or that seek injunctive or equitable relief for infringement of intellectual property, any dispute, claim, or controversy arising out of or related to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be held in Durham County, North Carolina, or by remote means at the arbitrator’s discretion. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. YOU AND GIFTED SHADES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

Opt out. You may opt out of this arbitration agreement by sending written notice to hello@giftedshades.com within thirty (30) days of first agreeing to these Terms, with the subject line “Arbitration Opt-Out.” The notice must include your name, mailing address, and a clear statement that you do not wish to resolve disputes through arbitration.

Court venue (where arbitration does not apply). For any claims not subject to arbitration, you and Gifted Shades agree to the exclusive jurisdiction of the state and federal courts located in Durham County, North Carolina (City of Durham), and waive any objection to venue in those courts.

15. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Sections of these Terms that by their nature should survive termination (including Sections 9, 11, 12, 13, 14, and 17) will survive.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will post the updated Terms on this page and update the “Effective date” above. Material changes take effect thirty (30) days after posting (or earlier if required by law). Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of them.

17. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy and any order or program agreement between Gifted Shades and a Business Customer, constitute the entire agreement between you and Gifted Shades regarding the Services.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, supply chain disruptions, or government action.

18. Contact us

Chadd Thompson LLC d/b/a Gifted Shades
909 Celia Saxon Drive
Durham, NC 27713
Email: hello@giftedshades.com